Refund Policy
Clear guidelines for refund requests and processing procedures
Refund Eligibility Requirements
At talemoriqosae, we understand that circumstances can change. Our refund policy is designed to be fair while protecting the integrity of our educational programs. All refund requests must meet specific criteria and follow our established procedures.
Time Requirements
Refund requests must be submitted within 14 calendar days of your initial enrollment date. Requests submitted after this period may not be eligible for processing.
Course Progress Limits
Students who have completed more than 25% of their enrolled program content may not be eligible for a full refund. Partial refunds may be considered on a case-by-case basis.
Documentation Requirements
All refund requests require proper documentation including enrollment confirmation, payment records, and a detailed explanation of circumstances requiring the refund.
Refund Processing Procedure
Submit Request
Contact our support team at info@talemoriqosae.com with your refund request. Include your enrollment details, payment information, and reason for requesting a refund.
Initial Review
Our team reviews your request within 3-5 business days. We verify eligibility criteria and may request additional documentation if needed.
Decision Notice
You'll receive a written decision via email within 7-10 business days. This includes approval status and next steps for processing.
Payment Processing
Approved refunds are processed within 10-15 business days. Funds are returned to the original payment method used during enrollment.
Important Processing Information
Bank processing times vary and may add additional days to refund completion. Credit card refunds typically appear within 3-7 business days after processing, while bank transfers may take 5-10 business days. We recommend checking with your financial institution for specific timing expectations.
Refund Scenarios and Conditions
Full Refund Eligibility
Available for students who withdraw within 14 days of enrollment with less than 25% course completion. Technical issues preventing access may also qualify for full refunds regardless of timeframe.
Partial Refund Options
Students beyond the standard refund period but facing exceptional circumstances may qualify for partial refunds. Each case is reviewed individually based on progress and situation.
Non-Refundable Situations
Certificates already issued, completed programs, or requests submitted more than 30 days post-enrollment are typically not eligible for refunds. Course materials downloaded may affect eligibility.
Payment Method Considerations
Refunds are processed back to the original payment method whenever possible. For credit card payments, refunds appear as credits on your statement. Bank transfers require account verification and may involve additional processing time. Gift card purchases follow separate refund procedures and may be subject to different terms.
Third-party payment processors like PayPal or digital wallets have their own processing timeframes that may extend beyond our standard processing window. We work directly with these services to ensure prompt refund completion but cannot control their internal processing schedules.
Questions About Refunds?
Email: info@talemoriqosae.com
Phone: +61410576289
Address: 8 Railway Terrace, Adelaide SA 5051, Australia
Our support team is available Monday through Friday, 9:00 AM to 5:00 PM ACST